Frequently Asked Questions

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Dr. Prabh Parmar, Psy.D., RPsych. completed her Master's and Doctoral degrees in the area of psychology, with a specialization in child and adolescent development. In addition to private practice, she has worked in community mental health, long-term care facility, therapeutic school, hospital, and primary care clinic.
 

Dr. Prabh Parmar works with individuals of all ages, from children to older adults.

Dr. Prabh Parmar has clinical expertise in the fields of trauma, emotional regulation, life transitions, ADHD, chronic pain, sleep/insomnia, Autism Spectrum Disorder, child and adolescent development, and psychological assessment and diagnosis. She has specific training in various interventions, such as Trauma- Focused Cognitive Behavior Therapy, Solution-Focused Brief Therapy, and Mindfulness-Based Cognitive Therapy,  Cognitive Behavior Therapy for Insomnia, and play therapy.  

Yes, we offer free 10-minute phone consultations to discuss your needs, answer any questions you may have and determine if we would be a good fit for you. These may be scheduled clicking CONTACT US at the top of this page, or by contacting us at info@joypsychology.ca or (825) 883-6945.

The main difference between a psychologist and a psychiatrist is their training and approach to treatment. Psychologists primarily provide therapy and psychological assessments to help individuals manage mental health issues. Psychiatrists are medical doctors who specialize in mental health and can prescribe medications. While psychologists focus on talk therapy and behavioral health management, psychiatrists address the biological and medical aspects of mental health.

Yes, we offer both evenings and weekends but is subject to change based on clinician’s availability. Please discuss your requests directly with your clinician.

Currently, we are offering only virtual services. Services may by provided via phone call or video sessions based on your preference. 

Telehealth services will be provided via phone or video. You and your clinician will be in different locations. Services will be provided in the same way as you would in person, and the same privacy and confidentiality rules apply. It is essential that you have a private and distraction-free space for the duration of your sessions. You will also require a phone and active phone number for phone call sessions, or a compatible device (i.e., phone, tablet, laptop) and internet connection for video sessions. 

The total cost for an adult or youth mental health assessment varies depending on the number of hours it takes for the following: clinical interview, interpretation, report writing, and feedback. Cost can vary from $700 upwards for a general assessment.

Alberta Health Services provides coverage for mental health care to all Albertans. You may access these services by calling Health Link at 8-1-1 and asking for a referral to a mental health provider. Sliding scale services may be considered by Joy Psychology clinicians on a case-by-case basis. Please discuss with your clinician directly. 

Psychologist visits are not currently covered under Alberta Health Care. However, most extended health benefit plans will cover the fees for private psychological services.  Please contact your insurance provider to check how much coverage you may have. 

No, we do not require a referral. You are welcome to contact us directly at (825) 883-6945 or info@joypsychology.ca.  We do, however, welcome referrals from, such as from your school or healthcare provider. 

This can vary from one person to the next and influenced by many factors, such as what your goals are and what concerns you have at this time. Engagement in therapy can last from a couple of months to several years. Your clinician will help you discuss your goals for therapy and collaborate with you to formulate and individualized treatment plan. Attending counselling consistently will help. We recommend booking weekly sessions because it allows for more continuity from session to session while working towards your identified goals. 

LATE ARRIVALS: 

If you are late to your session, your session may be shortened to accommodate others whose appointments follow yours. Whether or not to proceed with your session will depend on how late you arrive and will be under the discretion of each clinician. You will be responsible for the full cost of the session regardless of the length of time.

CANCELLATION: 

A minimum 24 hours advance notice is required to change or cancel an appointment. You may do so by using your online Client Portal, emailing info@joypsychology.ca, or texting/calling (825) 883-6945.  

An invoice will be sent to all clients who no-show or cancel without notice. The outstanding balance must be paid prior to your next scheduled appointment. If the balance is not paid in full prior to the next appointment, your appointment may be cancelled. If your account goes into arrears for more than 90 days, Joy Psychology Inc. reserves the right to place your account in collection. You will be responsible for any and all collection charges incurred. 

Therapy is a confidential and safe space. We will not share any information about your sessions with anyone without your written consent.

Exceptions include the following:

• If there are reasonable grounds to suspect that you are in danger of harming yourself or others.
• If there are reasonable grounds to suspect that a child, elderly person, or disabled person may be abused or neglected. 
• If there are reasonable grounds to suspect that another regulated health professional has sexually harassed or abused a client. 
• If there are reasonable grounds to suspect that a psychological condition is work-related.
• If a Court Order or Subpoena requires the release of confidential information.
• If there is an audit by a regulatory body, third party payer agencies, or by the government.
• To seek legal advice with a solicitor, on a confidential basis.
• If there is any other lawful requirement to release confidential information.